The leaders are pulling away on cost, on growth, on margin. The gap is not a technology gap, it is an operating-model gap. Three failures explain the gap, and the leaders have designed around all three.
By Yiannis Stavrianos, Senior Manager, Advisory services, PwC Cyprus
The financial impact of AI at the leaders is real and audited, Klarna’s ~$60M in compressed customer-operations cost, JPMorgan’s ~$2B in annual benefit, GitHub Copilot
