Job Title
Concierge
Department
Front Office
Reports To
Head Concierge
Role Summary
As a Concierge, you will provide attentive, professional service to guests throughout their stay. This includes supporting check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns with care and efficiency.
Duties and Responsibilities
- Answer phone calls and respond to guest inquiries.
- Handle guest complaints and resolve issues in a timely
